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What do I do when I need to use my Family Defender plan?

You have several choices to access your benefits:
  • Call Member Care directly at (800) 356-5297 to request a consultation with an attorney.
  • Log into your online Member Resources Portal or our Mobile App to request a consultation with an attorney.
You will be prompted to supply the Member Care Representative with a brief description of your legal matter for them to appropriately assign a Network Attorney based on the legal matter type and location.
The attorney's contact information will be provided for you to schedule the initial consultation.